Damaged Merchandise

Quinta das Arcas is responsible for the delivery of the products in good condition and is available to receive any complaint.

In the event that orders are not delivered in due conditions, the customer must inform the carrier at the time of delivery and send an email to Quinta das Arcas by email lojadaquinta@quintadasarcas.com specifying the subject.

After analysis of the complaint Quinta das Arcas will Grant or not the complaint. In the event that the claim is granted, Quinta das Arcas will give the customer a credit equal to the value of the product, which should be used to purchase any other product available at the store.

Returns

In case the customer wishes to return the order, you should contact Quinta das Arcas immediately through the email address lojadaquinta@quintadasarcas.com specifying the subject. You will receive a response with legal procedures to make the return, within a legal deadline of 14 days after the receipt of the order.

Quinta das Arcas reserves the right to accept obly the return of products that are in due conditions. According DL24/2014, the consumer has the right of free resolution in the following terms:
In distance contracts, the consumer has a minimum period of 14 days from the receipt os the goods, to settle the contract, without payment of compensation and without having to indicate the reason, by sending a registered letter with acknowledgment of receipt to Communicate that will. The price of the goods will be refunded to the consumer, within a maximum of 30 days, deducted from the return costs. The good must be returned Under proper conditions of use (including the original packaging).